Privacy Policy

Effective Date: 5/16/2024

Introduction

At Omnira Software Inc. (“us,” “we,” “our,” or the “Company”), we value your privacy and understand the importance of safeguarding your data. This Privacy Policy (“the Policy”) outlines our privacy practices for using our website, www.omnirasoftware.com (the “Site”). We describe how we collect, store, access, and process information relating to individuals. Throughout this Policy, “Personal Data” refers to any information that, on its own or in combination with other available information, can identify an individual.

We are committed to protecting your privacy in accordance with the highest levels of privacy regulation. To this end, we adhere to the following obligations:

• Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the applicable provincial legislation
• Quebec Law 25
• The EU’s General Data Protection Regulation (GDPR)
• Brazil’s Data Protection Legislation (LGPD)
• California’s Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) and California Online Privacy Protection Act (Calappa)
• Colorado Privacy Act (CPA)
• Utah Consumer Privacy Act (UCPA)
• Connecticut Data Privacy Act (CTDPA)
• Virginia Consumer Data Protection Act (VCDPA)
• South Africa’s Protection of Personal Information Act (POPIA)

Definitions

“Personal Data” and “Personal Information” are used interchangeably herein and refer to any information that can be used to identify an individual either on its own or in combination with other readily available data (e.g., the individual’s name, title, work location, home address, date of birth, compensation, benefits, or family members).

Scope

This Policy governs all the websites, domains, applications, services, and products of Omnira Software, Inc.

This Policy does not apply to third-party applications, websites, products, services, or platforms accessed through links that we provide that are not operated by Omnira Software, Inc. These sites have their own privacy and data collection practices. Any Personal Data provided to these websites will be regulated by the third party’s privacy policy. We cannot accept liability for the actions or policies of these independent sites, nor are we responsible for the content or privacy practices of such sites.

Processing Activities

This Policy is applicable when you engage with Omnira Software Inc. in any of the following ways:

Using our applications and services as an authorized user.

Visiting any of our websites that link to this Privacy Statement.

Receiving communications from us, such as newsletters, emails, calls, or texts/SMS.

Acceptance of This Privacy Policy

To conduct our business and provide you with our products and services, we collect certain personal information (“your personal information”), including data that identifies you and may include the geographical location from which the data is sent. If you disagree with how we handle personal information as described in this Privacy Policy, including our practices of using, sharing, disclosing, storing, and deleting personal data, please refrain from using our website, services, or any associated functions. By interacting with our Site in any manner, such as browsing, registering, or clicking the “Accept” button on our Terms and Conditions, you acknowledge and consent to this Policy as detailed in the “Sharing of Personal Information With Third Parties” section.

Personal Information We Collect

We gather two types of information from you: (I) Information you voluntarily provide (e.g., through registration, sign-ups, download forms, or direct communications such as emails). (ii) Information obtained through automated tracking mechanisms like cookies and data analysis tools.

Voluntary Registration Information

We collect personally identifiable information, which may include your email address, legal name, phone number, company name, country, job title, and the IP address of the device you use to communicate with us. We also collect account-related information. Further, when you engage with certain Site features and express interest in our products or services, we collect information such as:

• Details you provide to receive emails about promotions or events.
• Information necessary for accessing downloadable resources like data sheets, white papers, and videos.
• Your participation in our forum/blog.
• Your comments on articles or other content on the Site.
• Your subscription to our newsletter.
• Information you provide when you complete voluntary market research surveys.
• When engaging with these features, we require your “Contact Information” along with any other personal information needed to complete your requests.
• Automated technologies or interactions: Cookies and Related Technologies

Automatic Data Collection: Cookies And Related Technologies

With your consent, we employ “cookies” and other tracking technologies. Cookies are small files that help store user preferences and enhance your experience on our Site. They also allow us to serve secure pages without requiring users to sign in repeatedly. Most internet browsers provide options to control cookies, including whether to accept them and how to remove them. If your system remains idle for a defined period, cookies will expire, necessitating a new sign-in to continue your session. This feature helps prevent unauthorized access to your information while you are away from your computer.

You can set most browsers to notify you upon receiving a cookie, or you may choose to block cookies via your browser settings. However, erasing or blocking cookies may limit our ability to offer certain services or features. You will also need to re-enter your login credentials to access certain parts of the Site.

As you interact with our website, we may automatically collect the following types of data through cookies, server logs, and other similar technologies:

• Device Data: Information about your equipment.
• Usage Data: Details of your browsing actions and patterns.
• Contact Data: Information related to tasks carried out via our website.

We utilize cookies and analytics technologies to better understand our users’ needs and to optimize the Site. These technologies aid in analyzing users’ experiences, such as time spent on specific pages of the Site, which links are clicked, and users’ preferences, thereby allowing us to build and maintain the Site based on user feedback. Cookies and other technologies also collect data on how you interact with the Site, including clicks, keystrokes, visited pages, location data, access times, preferred language, and the URL/domain that referred you to the Site. This information may include your device’s IP address, screen resolution, unique device identifiers, operating system, browser type, and preferred language. We may store this information in your user profile and use it to identify individual users or to integrate it with existing data on an individual user.

If you provide us, or our service providers, with any Personal Data relating to other individuals, you affirm that you have the authority to do so and agree that it will be used in accordance with this Policy. If you believe your Personal Data has been provided to us improperly or you wish to exercise your rights relating to your Personal Data, please contact us using the information in the “Contact Us” section below.

Device and Usage Data

When you visit our Site, we automatically collect and store information about your visit using browser cookies (files sent by us to your computer) or similar technologies. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers will provide instructions on how to accept cookies, disable cookies, or notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service, and we recommend keeping them turned on.

Data We Collect from Third Parties

We may receive your Personal Data from third parties, such as companies that subscribe to Omnira Software Inc. services, partners, and other sources. This Personal Data is collected by third parties and is governed by the respective third party’s own privacy and data collection policies. We do not control or influence how your Personal Data is handled by these third parties. You have the right to review and rectify this information. If you have any concerns about your Personal Data, you should first contact the relevant third party. If the third party is unresponsive to your rights, you may contact the Data Protection Officer at Omnira Software (contact details provided below).

Our websites and services may include links to other websites, applications, and services maintained by third parties. The privacy practices of these third parties, including social media networks that host our branded social media pages, are governed by their own privacy policies. We encourage you to review these policies to understand how these third parties handle your information.

Purpose and Legal Basis for the Processing of Personal Data

We collect and use your Personal Data with your consent to provide, maintain, and develop our products and services and understand how to improve them.

These purposes include:

• To deliver your product or Service
• To verify or authenticate your identity and
• Investigate and prevent security incidents such as breaches, attacks and hacks.
• Providing, Developing, and Improving our Products and Services
• Provide you with technical and customer support.
• Organize and Deliver Advertising and Marketing
• Send you newsletters and other marketing communications about current and future products, programs and services, events, tradeshows, surveys and promotions held by us or hosted on our behalf; and
• Organize events or register attendees and schedule meetings for events.
• To communicate with you about the Products and Services

When we process your Personal Data to provide a product or Service, we do so because it is necessary to perform contractual obligations. All of the above processing is necessary in our legitimate interests to provide products and services to maintain our relationship with you and to protect our business, for example, against fraud. Consent will be required to initiate services with you. New consent will be required if any changes are made to the type of data collected. Within our contract, if you fail to provide consent, some services may not be available to you.

Third-Party Tools

We use these third-party tools to store your information:

• WordPress
• HubSpot
• Salesforce

How We Use Information

If you choose to provide us with personal information, we use it as necessary to deliver products and/or services to you and for various other purposes, as detailed below. These uses are based on our legitimate business interests in providing you with products and services, fulfillment of our contractual obligations, compliance with legal requirements, establishment or defence of legal claims, your consent (which you can withdraw at any time), or the necessity to protect your vital interests or those of others. We ensure that our business interests are carefully balanced with your privacy rights, and these uses do not improperly infringe upon your privacy and confidentiality rights. The specific business uses of your personal information include:

• Account Management: If you create an account, we collect your username, password, name, email, and phone number.
• Engagement: If you take a survey or interact with us in other ways, we collect demographic information and information about your interests.
• Customer Support: We handle your inquiries sent to our offices or through our website.
• Analytics and Cookies: With your consent, we use cookies and other technologies as described in more detail in a dedicated section below.
• Event Registration: If you sign up for a publicly accessible event, your name and company name may be visible to others.
• Data Aggregation: We may also collect aggregated or anonymized data that does not directly identify you.

We use your personal information primarily to provide and enhance your experience on the Site. This includes fulfilling orders, providing customer service, managing email invitations, and supporting your use of the Site. Additionally, we may use your information for targeted advertising based on factors such as your region, interests, industry, and job role.

Third-Party Data Usage

We permit trusted third parties to track site usage and analyze data such as the source address of a page request, your IP address or domain name, the date and time of the page request, the referring website, and other parameters in the URL. This information helps us understand website usage better and enhance the performance of our services. We may also use third-party service providers to host the Site, operate various features, send emails, analyze data, and provide search results and links, among other services.

Policy Updates

Occasionally, we may use your personal information for new, unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change, we will post the policy changes on our website to notify you of these changes.

International Data Transfer and Storage

We aim to store and process data on servers located in the general geographical region where you reside. However, your Personal Data may be transferred to and maintained on servers outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. We take appropriate measures to ensure that your Personal Data is securely processed in accordance with this Policy and applicable data protection law. Data may also be stored in countries deemed adequate under applicable laws. More information on this can be found here.

Sharing and Disclosure

We share your Personal Data with third parties only as described in this Policy. This includes using Google Analytics to understand site usage, accessible information here, and the opt-out can be found here.

Legal Requirements

We may use or disclose your Personal Data to comply with legal obligations or in response to lawful requests by public authorities. Where feasible, we will inform you of such disclosures.

Service Providers and Third Parties

We utilize third-party service providers, contractors, and consultants to deliver and improve our services. Your Personal Data may be shared with such parties for these purposes. For details on these recipients, please contact us as indicated below.

Third-Party Service Providers

We do not sell, rent, lease, or disclose your personally identifiable information except as described in this Privacy Policy. This includes potential sharing during corporate restructuring, bankruptcy, or other changes in control.

Aggregate Information

We use non-identifying aggregate information for business and administrative purposes and may share it with third parties for any purpose.

Liability Limitations

Per applicable law, we are not liable for the collection, use, or disclosure by third parties of the information you choose to submit in publicly accessible areas of the Site.

Retention and Deletion

We retain your Personal Data only as long as necessary for the purposes for which it was collected and as required by applicable law. When Personal Data is no longer needed, we either delete it from our systems or anonymize it.

Merger or Acquisition

In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different Privacy Policy. Additionally, we may need to disclose your personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

How We Keep Your Data Safe

We implement appropriate organizational safeguards and security measures to protect your Personal Data from accidental loss, unauthorized use, access, alteration, or disclosure. Our Site uses secure encrypted connections to protect the Personal Data you provide. We also require third-party service providers who process your Personal Data on our behalf to implement similar security measures and to comply with the law. In the event of a Personal Data breach, we will notify you and any applicable regulator as required by law.

Security: How We Protect Your Information

While no data transmission over the internet is entirely secure, we are committed to protecting your information. We have implemented physical, electronic, and managerial procedures to safeguard and secure the data we collect. Despite our efforts, we cannot guarantee the security of our systems; however, we believe the measures we have in place reduce the likelihood of security problems to a level appropriate to the type of data involved.

The Site may contain links to other websites not owned or controlled by us. Our Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you access.

Choice And Control: Accessing And Updating Your Personal Information and Preferences

You can update or remove your personal information at any time by contacting us at Omnira Software Contact Us. It is your responsibility to provide us with accurate, complete, and up-to-date information. We are not responsible for problems or liabilities that may arise from inaccurate, incomplete, or outdated information.

You can withdraw your consent or object to specific uses of your information as described above by contacting us through the same link. You may also opt-out of email marketing by using the unsubscribe link in our communications.

Children’s Privacy

We do not knowingly collect Personal Data from children under the age of 18.

Withdrawing Consent

You have the right to withdraw your consent to our processing of your Personal Data at any time, such as opting out of receiving marketing messages. To withdraw your consent, please contact us using the details provided below.

How to Exercise Your Rights

You can exercise your rights regarding your Personal Data by contacting our privacy team through the form provided below. For your security, we may require you to verify your identity before fulfilling your request.

Limitation Of Liability

Omnira is not liable for any damages that result from using, modifying, contributing, copying, distributing, or downloading materials from this Site. We are not responsible for indirect, punitive, special, incidental, or consequential damages, regardless of how they arise. You are responsible for protecting and backing up data and equipment used in connection with the website and will not hold Omnira liable for any losses or damages resulting from the use of this Site. By using the Site, you agree not to sue Omnira for any claims related to your use of the website.

Your Rights with Respect To Your Personal Information

You have several rights concerning your personal information processed by Omnira. You can request access to the personal information Omnira holds about you at any time, as well as ask for corrections or deletion of such information. If we are using your personal information under a contract with you, you are entitled to request a copy of the personal data you have provided. Please send such requests to privacy@omnirasoftware.com, specifying the details of your request, the format in which you would like to receive the personal data, and the recipient if applicable. Additionally, if you believe that any personal information we hold about you is incorrect, you can contact us to request a correction.

For any questions regarding this Privacy Policy, to lodge a complaint, or to exercise any of your rights, please contact us at Omnira Software Contact Us.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, to the extent permitted by the laws of your jurisdiction. You hereby irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario for any action or proceeding arising out of or relating to this Privacy Policy and agree that all claims in respect of such action or proceeding may be heard and determined in such courts.

Updates To This Privacy Policy

Omnira reserves the right to revise this Privacy Policy periodically. We will post any adjustments to the Privacy Policy on this Site, and we encourage you to review our Site regularly to stay informed of any updates. The last update to this Privacy Policy will be indicated below. Please also review our Terms and Conditions for additional guidelines governing the use of our Site.

Changes may be made to this Policy at any time; if we make changes, we will post the revised Policy on this website. When you use our services, you will be asked to review and accept the updated Privacy Policy. We aim to record your acceptance and notify you of any future changes to the Policy.

Contact Us

For requests related to your information, to unsubscribe from our email list, to request deletion of your data, or if you have any questions about data privacy, we’ve simplified the process:

Please contact us via email at privacy@omnirasoftware.com.

Alternatively, you can write to us at:

Data Privacy Officer

Omnira Software

211 11 Ave SW, Suite 420

Calgary, AB, T2R 0C6, Canada